***My lead time is presently about 10 business days however, occasions within that time frame can be prioritised. It's possible to have your candles shipped within a couple of days. Please contact Lynda beforehand to make sure it's possible to make and ship your candles in time. 0879150149 via WhatsApp, or email firstname.lastname@example.org (calls between normal business hours please)
I use An Post tracked service.
Standard delivery via An Post Express - €8.00 within the 26 counties.
Standard delivery via An Post Express - €10 to Northern Ireland
Deliveries are nearly always made the day after shipping in the 26 counties, however, it may take two days depending on the time of year.
Deliveries to Northern Ireland may take two to three days.
Please Note - Service to countries outside the island of Ireland has been temporarily suspended due to the pandemic and Brexit. Apologies for the inconvenience.
An Post will attempt delivery once, if no one is home to accept the package, a note will be left instructing you to collect the candles at a specific location, usually your local sorting office. The packages are kept for 5 days at the sorting office before being returned to us here. If the package is returned to me after five days a new delivery charge will apply to have them sent out again. To avoid this happening, a quick phone call to the sorting office to let them know you will be collecting the package on the day that suits you. They are very happy to work with their customers to ensure the process is as easy as possible.
Damaged Candles: It seldom occurs with my super-duper packaging skills and my custom-made shipping boxes but sometimes, on a very rare occasion, candles may be damaged in transit. (The last mishap was January 2015). I will cover the cost of a new set of candles if they arrive damaged to you on the first attempt to deliver, provided it is reported within 24 hours of receiving the candles. If the candles have to be returned to the sorting office for collection and remain there until you collect them, the candles will not be replaced free of charge in this circumstance.
If you have any questions, please feel free to email me at email@example.com or call me on 0879150149.