Terms|Conditions|Care

The terms and conditions set out below apply to all purchases through weddingcandles.ie and curraghdesigns.com.

PRODUCT DETAILS

We do our very best to portray our items accurately but slight variations may occur. All measurements are approximate and the reproduction of colours are as accurate as photographic and processing allows. By submitting your order you accept these facts.

IMPORTANT CARE INFORMATION

Candles should be stored horizontally on a flat surface. They should not be subjected to direct sunlight or extremes of temperature.  For example, they should never be stored in cold climates such as a refrigerator.  We also recommend that they never be left in a car boot for periods of time or even stored in the attic -- as these types of areas are subject to extreme fluctuations in temperature which can cause condensation which will cause the candle images/text to possibly smudge, melt in heat or crack in the cold.  We always recommend they be stored or displayed within the home and out of direct sunlight.

Furthermore, due to the above care conditions, once you receive an order for candles and they have arrived in perfect condition, we cannot be held responsible for any damage that may occur at a later time (for example, if they accidentally get wet and smudge or blur by a florist or any other vendor).  Your candles should last for years and years, provided they are not burned too far down or they are accidentally damaged.  It is for this reason that we require you to report any goods damaged in transit immediately.  Please refer to our Refund & Returns Policy below for further details.

PRODUCT AVAILABILITY

All of our items displayed on our website are in stock, however, there may be an occasion where an error could cause this not to be the case. Therefore all items are subject to availability. Where an order is accepted but the product in not available we will contact you as soon as possible via email or by telephone and you will be given the option to either wait until further stock is available or accept a full refund. 

DELIVERY & RETURNS

Delivery information can be found on our Delivery & Returns page.

PAYMENT

 

Payment can be made using the options available when you checkout through PayPal. Payment is subject to the terms and conditions set by PayPal. You can be assured that you can shop with us safely. We do not hold or store your card details.

REFUND AND RETURNS POLICY

At WeddingCandles.ie, we hope that you will be completely satisfied with your purchase. If, however, you are not for any reason you can return the unused item* to us in its original condition within 7 days of receipt of the goods. You are responsible for the cost of returning your goods. 

Where an item has arrived broken or is faulty we will pay the return postage provided that you contact us within 24 hours of delivery provided the order is delivered the following day. Please contact us via email or phone.  We cannot be held liable for any damage not reported within 24 hours of delivery.  These terms also apply to undelivered parcels.  We send orders out via courier and they must be sent to an address where someone can accept and sign for the package.  We are very accommodating when it comes to delivery and will always try to organise a delivery on a day that is suitable for the customer.  In the cases where a package is non-delivered and stored for any length in with the courier or in their warehouse, we cannot be held responsible for any damage.  Candle orders are fragile and frequent movement of parcels increases the odds of a parcel being damaged.  We photograph all orders prior to leaving our premises and they are in tact when leaving us and unless they are received damaged the following day, we cannot, under any circumstance, be held liable for damage that may occur in a warehouse or storage facility.  It is also our policy not to send parcels out on a Friday for the same reason - we do not want them stored over the weekend.

 

* = This policy does not apply to personalised items due to the nature of the product. Personalised items can only be returned if they are broken or damaged. Your statutory rights are not affected.  This also applies to our Custom Design Service--once a design proof is approved, the item cannot be returned/changed/cancelled.  No refunds will be given to orders placed for personalised or custom designed items.

Where a Design Proof has been emailled and approved by the client, any changes requested after the approval process cannot be made unless WeddingCandles.ie advises otherwise.  If work has already been started, additional costs may be incurred to alter or re-do an order.  

If an order is cancelled after a design proof has been worked on, a 40% service charge will apply. 

TECHNICAL ISSUES

Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and a user of this web site, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. We shall not be liable for damages of any kind related to your use of or inability to access this site.

WEBSITE ERRORS

We endeavor to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured on our site may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content (as is) and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

SITE CHANGES

Our goal is to keep this web site exciting and current, so that you will want to come back and visit us often. We're constantly updating our web site and add new items as they are added to our line. We create timely editorial to replace content that becomes out-dated or out-of-season, move and expand portions of the site in an effort to bring you more, and will continue to increase our services to you as technologies improve. Please understand that we cannot guarantee something you saw on a previous visit to our web site will still be present on our web site when you visit again. We reserve the right to make changes to this web site without prior notice. Should you be unable to locate some particular article of content or piece of merchandise that caught your attention on a previous visit to our site, please contact us and we'll make every effort to fulfill your requests whenever possible.

COPYRIGHT

Copyright ©WeddingCandles.ie; Copyright ©Curragh Designs. All rights reserved. Reproduction in whole or part of this website OR the designs created by WeddingCandles.ie or Curragh Designs without prior written consent from us is strictly prohibited and legal action may be taken.  

•  •  •

PRIVACY POLICY for WeddingCandles.ie

At WeddingCandles.ie we are committed to safeguarding and preserving the privacy of our visitors. This Website Privacy Policy has been provided by the legal resource diylegals.co.uk and reviewed and approved by their solicitors. 

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. 

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect 

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  2. Information provided voluntarily by you. For example, when you register for information, make a purchase or enter a competition we may be running. 
  3. Information that you provide when you communicate with us by any means.

Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website. 

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever 

You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer. 

Use of Your Information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.  
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information. 
  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. 

We never provide your details to any third party.  

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk. 

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data. 

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of €20 to cover costs incurred by us in providing you with the information.  

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@weddingcandles.ie.